Amex Sucks

The Unofficial American Express and American Express Financial Advisors consumer opinion site.
Welcome to the unofficial American Express sucks consumer opinion web site. If you are visiting this site you are probably unhappy, like myself, with the way American Express has treated you. I have used American Express products in the past and I feel they are over-priced for what you receive in return. I believe you can find quality products from other companies at a fraction of the price and with better treatment.

If you feel you have been treated badly by them, I recommend you file a complaint with the appropriate agency (look under my Fight Back! Section). I am a non-profit organization and I am a hard working individual like yourself so if you email me I may not be quick to respond. Please feel free to post your experiences with using their credit cards, financial services (financial planning, mutual funds, annuity, variable annuities, pensions, and 401(k)), and travel services on the message boards or you can visit the boards to do your own research and due diligence on AMEX. After reading the experiences of others, you will soon learn the meaning of their new slogan Make Life Rewardingsm as well as their old slogan Don’t Leave Home Without Itsm. You’ll also learn why the posters refer to American Express’s (known as Threadneedle in Europe, United Kingdom (UK)) financial plans as a financial plan Happy Meal. Just like McDonald’s Happy Meal, AEFA’s financial plan happy meal always consists of the same items: Annuity, VUL, AXP Funds, and disability insurance.

On September 30th, 2005, American Express Financial Advisors will officially become Ameriprise Financial Advisors. Don’t be fooled by the new name and baby boomers be especially careful since Ameriprise is targeting you through their new television commercials for their over-priced annuities and variable universal life insurance by operating under the guise of financial planning. Also, don’t be fooled by their new slogan: “Life is full of surprises and opportunities. We can help you prepare for what’s ahead.”

I have noticed many people complaining about American Express on the message boards yet they still continue to use their products and services. Using their products and services is not a privilege since they make money off you every time you use them. We as the consumer must stand up to these companies and boycott the use of their products. I have included a sample letter to cancel your American Express credit card.
News on this Site

6/24/02: Read about this site in the July/August ’02 issue (on stands end of June ’02) of National Geographic Traveler Magazine.
8/21/02: rates this site as a Top 5 Corporate Complaint Site.
8/23/02: Associated Press (AP) article about complaint sites includes Let Companies Have It – Cyberstyle.
8/26/02: KTNV News 13 ABC Las Vegas mentions
8/27/02: article on complaint sites: Click and Complain.
9/01/02: is one year old. I’d like to thank everyone for their continued support of my site. A special thanks goes to anyone who has contacted a poster from the message boards and has offered their assistance to help fight American Express. If we stick together and help each other, we can beat companies like American Express whom, in my opinion, are greedy, dishonest, fraudulent, and unethical.
9/13/02: Due to popular demand, I have added a Merchants and Traveler Checks forum to the message boards.
10/01/02: gets listed in the last major search engine. This site is listed in all major search engines (Google, Yahoo, MSN, etc.). View the report here.
2/13/03: John McMullen from SIRIUS radio mentions this site on The John McMullen Talk Show.
4/27/03: Ex-client of American Express Financial Advisors writes a letter to the editor of The title of this letter is At AEFA, the commitment is to commissions.
5/09/03: American Express’s attorney sends a nasty gram.
6/19/03: Two members of have started their own web site. Boycott Costco and (Note, this site is under construction).
8/13/03: ZoomZoomZoom a New Zealand based vendor of shareware encryption software proudly displays the anti-American Express banner. Click on the banner to read their AMEX story.
8/23/03: Northworst Air, InventorEd, and Capital One Sucks proudly display the anti-American Express banner.
9/05/03: A special thanks goes to for selling to
11/13/04: American Express files an arbitration case. On December 27th, 2004, the arbitrator rules in favor of You can view the documents by clicking here.
3/7/05: rates this site as a Top 10 Corporate Complaint Site for 2005.
5/26/05: American Express has changed American Express Financial Advisor’s name to Ameriprise Financial. Click here, to view a history of American Express. In light of the new name change, has established
11/23/05: Seeing as everyone else has a Blog, I’ve created my own Blog. Topics on the Blog may include topics not relating to American Express or Ameriprise.
3/10/07: Time Out New York rates this web site a top 10 complaint site.

The Law Offices of Jon E. Drucker and three other firms have filed a class action lawsuit (the “Action”) against Ameriprise Financial, Inc. The Acton is pending in federal District Court in Minneapolis, MN, and has two basic allegations: 1) Ameriprise breached its franchise agreement by changing its name from the well-known “American Express” to the unknown “Ameriprise,” and 2) both the franchise agreement and Ameriprise Financial practices are in need of drastic overhaul, as they violate the Minnesota Franchise Act, particularly the Act’s provisions governing what is “unfair and inequitable.” The Action seeks damages as well as injunctive relief to put an end to the Company’s unfair and inequitable practices. You can view a copy of the case by clicking here.

If you have any questions about the Action, please inquire via email to the Law Offices of Jon E. Drucker, at Thanks to Bath Cleaners